FREQUENTLY ASKED
QUESTIONS
FREQUENTLY ASKED QUESTIONS
Please feel free to contact us if you don't get your question's answer in below.
Q: How do I reserve?
Reservations can be made 24/7 on our website. Payment must be made in full at time of reservation. Refunds available until 48 hours before the reservation date. Must be 18 yrs of age or older to rent a scooter.
Q: Where exactly are you located?
Oahu Mobility Scooters serves the entire island of Oahu. With out drop-off and pick-up business model, we come to you!
Q: How can I get a refund?
Refunds are available up to 48 hours before the reservation date. For refunds, please email aloha@oahumobilityscooters.com or call (808) 490-4744 between 9:00am – 5:00pm Hawaii Standard Time.
Q: What time is drop-off and pick-up?
You will choose your drop-off and pick-up times when you reserve your scooter online. If your times change, you can contact us to coordinate new times.
Q: Can a minor reserve or rent a scooter?
Unfortunately, for liability issues, we can only rent scooters to customers 18 years of age and older. We require a valid ID proving birthdate during scooter drop-off.
Q: What happens if I don’t return the scooter?
If the mobility scooter is not returned at the specified pickup time and location, it will be considered stolen. Your card will be charged the replacement price of a new scooter, and criminal charges will be filed. Please don’t steal the scooters.
Q: What is my liability?
​As the operator of the mobility scooter, you will sign a waiver form stating that you are responsible for the scooter and its operation while it is in your care. For details, please see the Terms of Agreement.
Q: What happens if I break the scooter?
If you break the scooter due to inappropriate driving and/or breaking Oahu Mobility Scooters rules, the replacement price for the scooter will be charged to your credit card.
Q: What does insurance cover?
Insurance covers up to $200 in damages to the scooter. Things such as scratches, food/beverage spills, dents, excessive soils, etc. Without insurance, your card will be charged the cost of cleaning, repair, or replacement. See Terms for more information.
Q: What if I didn't get an emailed receipt?
Please call us at (808) 490-4744 between 9:00am - 5:00pm Hawaii Standard Time. There might have been a problem with payment. It might be due to an expiration date, card code, or address error. If you did not get an emailed receipt, your card was not charged.
Q: I reserved a scooter without insurance, but changed my mind. How do I add insurance to my reserved scooter?
You can always add insurance when your scooter is dropped off.